Referrals
The referral journey
❊ Step 1
Initial contact
Referrer makes first contact by emailing
referrals@matacademy.co.uk
The Referrals Team responds with next steps and referral paperwork
❊ Step 2
Referral information submitted
Referrer completes and returns:
• Referral documents
• Risk assessment
• Any supporting information (e.g. EHCP, background details)
Referrals Team reviews information and confirms suitability to move forward
❊ Step 3
On-site visit
A visit is arranged for the young person (and professionals where appropriate)
The young person is shown the site and provision
Any questions or concerns are discussed
❊ Step 4
Placement agreement
A Service Level Agreement is sent to referrer
This confirms:
• Provision offered
• Costs and invoicing arrangements
❊ Step 5
First day & induction
The young person starts their placement
An induction is completed on their first day
Ongoing support and communication begin from day one